We're here to help.
Whether you have a question about your order, shipping, returns, or one of our products, our support team is happy to assist.
Customer Support
Email: support@commonogoods.com
We aim to respond to all inquiries within 24–48 business hours. During holidays and periods of high demand, response times may be slightly longer.
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your order number (if applicable)
- The email address used to place your order
- A brief description of your inquiry
If you're contacting us about a damaged or defective item, please attach clear photos or videos of the product and its packaging.
Returns & Exchanges
Please do not send items back without contacting us first. As we work with multiple fulfillment partners, return instructions and the appropriate return address will be provided by email after your request has been reviewed.
Thank you for shopping with Common Goods. We appreciate your support and look forward to helping you.